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Job Purpose:
The technician will be responsible for supporting the field service team on the deployment of all Voice applications as well as assisting the engineering team in deploying new Voice related services and features. The position is Monday – Friday 9-6 but a on call phone is rotated throughout the group.
Duties:
- Excellent customer service and communication skills
- Configuration of all Voice applications such as Callmanagers, SIP PBX’s, IAD devices, ATA, and IP Phones
- Troubleshoot issues involved with the voice core infrastructure
- Configuration and in-house testing on all CPE equipment before delivered to customers
- Level 1 Technical support for Voice and Data via Email and Phone
- Document all network changes using CRM system and Microsoft Visio
- The technical environment includes Cisco 26XX, 28XX, 38XX and 72XX series router and Cisco and Linksys Switches. Straight-thru cables, crossover cables, fiber, multi-mode, single mode, TI crossover cables, network modules, network cards, PVDMs, Communication Servers, TFTP switches, Cisco Discovery Protocol
Skills/Qualifications:
- Must be able to remotely troubleshoot moves, adds and changes of business telephone equipment.
- Experience with the following Voice Platforms: Cisco Callmanager, Asterisk PBX, Microsoft OCS, and OpenSER
- Understanding of SIP, MGCP, T.38 and other VOIP protocols
- Knowledge of one of the following IP phone models required: Polycom, Cisco, Linksys, Snome
- Understanding of POE ( Power Over Ethernet)
- Must be comfortable working in the Linux command line environment as well as the Microsoft Server environment
- DS1/T1, DS3/T3, OCX, and Ethernet transport
- Solid web-Internet-related skills, Understanding of DNS and TCP/IP
- Willingness to handle urgent after hour support issues if they arise
- EE/BS/BE, relevant experience and certifications considered, CCNA, CCNP, Technical courses.
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